Shipping policy

Thank you for shopping with HAROLD TRADE LIMITED COMPANY. Focusing on the global sales and cross-border distribution of various luggage and bag products, our company adheres to standardized order management and strict shipping protection standards. We dedicate ourselves to ensuring all luggage orders are precisely processed, fully protected during transportation, and delivered to global customers intact within a reasonable logistics cycle.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our team will conduct comprehensive quality inspections and professional anti-collision packaging for all luggage products before shipment to avoid structural damage, surface scratches and accessory loss during transit.
If we experience a high volume of orders during holiday seasons, major promotions and shopping peak periods, processing times may be extended. Customers will be notified via official email if there are any significant delays in order preparation and shipment arrangement.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout according to the actual volume, weight and international shipping destination of your ordered luggage products.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier operational delays, complex customs clearance procedures, severe weather conditions, logistical scheduling constraints, or regional statutory holidays. The actual delivery progress is subject to real-time logistics status updates.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive an official shipment confirmation email equipped with complete parcel tracking information and logistics carrier details.
Tracking details typically become available within 24-48 hours after shipment, due to the inherent data synchronization delay of cross-border logistics systems.

4. Incorrect Address Disclaimer

Please carefully verify and confirm the accuracy and completeness of your shipping address, postal code and valid contact information during order checkout and payment.
HAROLD TRADE LIMITED COMPANY is not responsible for parcel misdelivery, loss or return caused by incorrect or incomplete address information actively provided by customers. If a package is returned to our warehouse purely due to customer address errors or missing information, reshipping fees may apply for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your package is confirmed lost in transit or the logistics tracking status remains unchanged for a long time, please contact our customer service team within 7 days of the expected delivery date to launch a professional logistics investigation.
Damaged Items:
If your luggage products arrive with deformed structures, broken accessories, damaged surfaces or torn outer packaging during transportation, please contact us within 48 hours of delivery and provide clear photos of the damaged items and original packaging. We will verify the specific situation comprehensively and resolve the after-sales problem efficiently as soon as possible.

6. Luggage Care and Usage Notice

All luggage and bag products must be used, cleaned, stored and maintained in strict accordance with the official care guidelines attached to each product. HAROLD TRADE LIMITED COMPANY is not responsible for product deformation, wear, damage or functional failure caused by improper daily use, wrong cleaning methods, private structural modification, overloaded storage and other human misuse of luggage products.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may be levied according to the local tariff policies of the destination country. These additional charges are the exclusive responsibility of the customer and are not included in the product price or shipping cost.
We will provide complete customs declaration documents to assist smooth customs clearance, and we shall not be liable for delivery delays, cargo detention and related losses caused by local customs inspection and policy adjustments.

8. Logistics Exception Reminder

We strictly abide by international logistics transportation rules and standardize the whole shipping process of luggage products. For logistics abnormalities caused by uncontrollable external factors, our team will actively follow up and communicate with customers to provide reasonable solutions.

9. Contact Information

If you have any questions regarding this Shipping Policy, logistics progress, order delivery and after-sales issues, please contact us:
Company Name: HAROLD TRADE LIMITED COMPANY
Phone number: + 3152566034
Email: contact@uniontoolworks.shop
Physical address: 319 Bennett St, Alexandria Louisiana 71302, United States